Frequently asked questions
When will my order be shipped?
Most orders are dispatched within 1–3 business days. During our Store Closing Sale, we experience higher volumes, and we appreciate your patience as our team prepares your package for shipment.
How long does delivery take?
For the United States, delivery typically takes 7–12 business days. For our customers in Europe and the UK, shipping is even faster, usually arriving within 2–4 business days.
Where is Arthur & May based?
Arthur & May is a registered business in The Netherlands. Our design and support teams operate from Europe, while our orders are shipped from international logistics centers to ensure we can offer you the best prices during our Store Closing event.
Can I track my order?
Absolutely. Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number so you can follow your package's journey every step of the way.
Do you ship internationally?
Yes, we ship to the United States, the United Kingdom, and Europe.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express (AMEX), and Maestro. For a faster and more flexible checkout experience, we also support Apple Pay, Google Pay, Shop Pay, and Klarna.
Can I pay in installments?
Yes, through Klarna, you may have the option to buy now and pay later or pay in installments (subject to eligibility). Please note that available payment methods may vary or be updated periodically to provide you with the best checkout experience.
Is checkout secure?
Yes, 100%. Our website uses SSL encryption to protect your data. All payments are handled by certified third-party providers like Shopify and Klarna, meaning Arthur & May never stores your sensitive payment information.
Can I cancel or change my order?
Because we aim to process and ship orders as quickly as possible, we can only accommodate changes or cancellations within 6 hours of purchase. Please contact us immediately at support@arthurandmay.com if you need to make a change.
What is your return policy?
We offer a 30-day return window for all eligible purchases. However, please note that as part of our Store Closing Sale, items are offered at liquidated prices and are marked as Final Sale. This means they are non-returnable and non-refundable. For full details, please view our Return Policy.
What if my item arrives damaged or incorrect?
We stand by our products. If your item arrives damaged or incorrect, contact us at support@arthurandmay.com within 48 hours of delivery with photos. We will review your case and provide a replacement or store credit immediately.
Who covers return shipping costs?
To maintain our liquidated prices during our Store Closing event, customers are responsible for the costs associated with return shipping to our international warehouse.
How do I know which size to choose?
We provide detailed size guides on our product pages. We strongly recommend checking these measurements before ordering, as incorrect sizing is not eligible for returns during our Store Closing event.
Will items be restocked?
No. Once an item is sold out, it will not be restocked. We recommend ordering quickly while supplies last!
How can I contact customer support?
Our support team is always here to help! You can reach us through our Contact Page or by emailing us directly at support@arthurandmay.com. We typically respond within 24 hours.